Rothco

PRODUCT WARRANTY INFORMATION

WARRANTY

What are Rothco’s Product Warranty Policy?

Rothco Warrants that upon Delivery, the Items will be free from defects in material and workmanship under proper and normal use. Goods shall be considered “defective” if the defect materially impairs the value of the Goods for their intended use to Customer or the end-user. Rothco further warrants that all Goods and services will be produced and furnished in accordance with applicable laws and regulations.

PRODUCT WARRANTY INFORMATION

WARRANTY

What is the Police Force Warranty Policy?

DEFECTIVE PRODUCT: Products that are found to be defective can be returned for a replacement or credit toward the purchase of other product during the warranty period of that specific product. The warranty period starts on the date of the invoice and ends after the following period of time:

• For all Police Force stun guns and stun batons: 1 Year

All defective returns require a return merchandise authorization number (RMA#).  Contact our office for an RMA#, which must be put on the outside of the box.  Any returns sent to our warehouse without an RMA # will be refused. The cost to ship the defective product back to us will be paid by the customer.  For your protection we recommend that they be shipped with tracking information and insurance. If it is sent by postal service, use delivery confirmation and insure the package.  If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the replacement product(s) back will be paid by the Manufacturer. Please test the product(s) before returning to us. Many items shipped back to us as defective work fine; some after doing something as simple as putting in new batteries. If an item is returned to us and found to be working, the customer will have to pay return shipping charges. Also the item must not show signs of abuse or misuse and all parts, instructions, and accessories must be included in order to receive a full credit.