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PRODUCT WARRANTY INFORMATION
What is the Streetwise Stun Guns & Batons Warranty Policy?
DEFECTIVE PRODUCT: Products that are found to be defective can be returned for a replacement or credit toward the purchase of other product during the warranty period of that specific product. The warranty period starts on the date of the invoice and ends after the following period of time:
All defective returns require a return merchandise authorization number (RMA#). Contact our office for an RMA#, which must be put on the outside of the box. Any returns sent to our warehouse without an RMA # will be refused. The cost to ship the defective product back to Cutting Edge Products will be paid by the customer. For your protection we recommend that they be shipped with tracking information and insurance. If it is sent by postal service, use delivery confirmation and insure the package. If going by UPS you can use regular ground service. Insurance is not needed unless the shipment exceeds $100 in value. The cost to ship the replacement product(s) back will be paid by Cutting Edge Products. Please test the product(s) before returning to us. Many items shipped back to us as defective work fine; some after doing something as simple as putting in new batteries. If an item is returned to us and found to be working, the customer will have to pay return shipping charges. Also the item must not show signs of abuse or misuse and all parts, instructions, and accessories must be included in order to receive a full credit.
STUN DEVICE SHIPPING RESTRICTIONS
Stun Device Shipping Restrictions
We cannot Sell or Ship the following STATES
We can Sell & Ship to the following STATES with REQUIREMENTS:
We cannot Sell or Ship to the following CITIES
We cannot Sell or Ship to the following COUNTIES
If you live in one of the above States where there is Requirements to purchase a Stun Device, please email us Proof. We cannot ship without it. Other States not mentioned above might have Possession / Carry / Use Restriction and Laws. Please check with your local Authorities for more information.