“Product Returns” Frequently Asked Questions

How do I cancel my order?

All orders can be canceled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.

How do I Return My Product?

Your satisfaction is our #1 priority. Therefore,  you can request a refund for any reason within 30 days of purchase.

Product Returns must be unworn and in the Original State that it/they were sent. Products must be in the Original Packaging.

The fastest way to Return the Merchandise is to get a Return Merchandise Authorization (RMA) Number.

Initiate the Return

Go to My Account Page > Orders and Click on Product Returns Button

Pack the Product(s)

Pack the Product(s) into a box with Original Packaging

Ship the item(s) Back 

Place Authorization Email into Box and Ship it back to us.

What Type of Returns do you Accept?

Exchanges –  You can Exchange a Product if it does not fit or if it is defective in any way.

Store Credit – You can also ask for Store Credit Coupon for Future Purchases.

Money Back – We can also refund you 100% of your money minus shipping.

Please do not send your purchase back to us without (RMA) Number.

We do not issue the refund if:

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address or Shipping Carrier loses Package. You must open a case with Carrier.)

How Long does it take to get my Refund?

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Depending on your Credit Card Company, it can take an additional 2-10 days for the Credit to be applied to your account.

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